Frequently Asked Questions
Everything you need to know about our luxury footwear and accessories.
What materials do you use for your footwear?
We use premium materials sourced from Italy, including hand-stitched Margom outsoles and ethically sourced, high-quality leathers and suedes.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that a restocking fee may apply to certain returns.
How do I determine my correct size?
Our sneakers generally run true to size. If you are between sizes, we recommend sizing down for our Low 1 model and sizing up for our boots.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
How should I care for my Oliver Cabell shoes?
We recommend using a specialized leather cleaner and a soft-bristled brush. For suede items, use a suede protector spray before the first wear and avoid contact with water.